FAQ

Need any assistance with your order or want support for your products? No worries, we're here to help.

 


  • Q: How do I place an order?

    A: Add products to your shopping cart by entering your desired quantity and clicking the “Add to Cart” button. You’ll then be prompted to either “Checkout” or “View Cart”. When you’re ready, proceed to checkout by clicking the shopping cart icon. Finally, complete the customer information form with your payment and shipping details accurately and click “Confirm Order”.

    Q: How do I know if Cody Electronics has received my order?

    A: We will send you a confirmation email advising you that your order has been received.

    Q: How do I cancel or change my order?

    A: Send us an email as soon as possible. Please note that we are unable to cancel or make changes to your order after your order has been dispatched. 

    Q: Do I need to create an account to place an order?

    A: No. You are not required to create an account when shopping with us. However, creating an account will allow you to see your order history. It will also enable you to checkout faster the next time you shop with us.

    Q: I have received the wrong item, what do I do?

    A: Send us an email as soon as you receive your order and we will sort out any issues straightaway.

    Q: What currencies do you accept?

    A: All prices on our website are in Australian Dollars. International orders using other currencies may pay using their local currency. Your financial institution, Apple Pay or PayPal should automatically convert your purchase. 

    Q: What forms of payments do you accept?

    A: Payments can be made via Apple Pay, Visa, Mastercard or PayPal. 

    Q: Are my details safe when ordering with Cody Electronics?

    A: Absolutely! We are very serious about security. Our store has an SSL certificate with a 256-bit encryption. Moreover, we do not save your payment or credit card information. 

    Q: Does your price include GST?

    A: Yes. All our prices include GST (for Australian customers only).


  • Q: How much is delivery?

    A: We offer free delivery Australia-wide on orders of $100 and over. A Standard shipping fee of $10 applies to orders below $100. International deliveries are calculated based on weight/volume and location.  

    Q: Do you offer international shipping?

    A: Not at this stage but we are working with our couriers to make this happen soon.

    Q: Which courier / shipping company do you use?

    A: All orders are sent via courier.

    Q: When will I receive my order? 

    A: Please allow 2-7 business days for Standard local delivery. Please note that orders are dispatched between 1-3 business day after you have placed your order.

    Q: Can you deliver to my PO Box?

    A: Unfortunately, we cannot deliver to a PO Box. Please provide a physical address preferably an address where someone is able to receive your order like a business address. Please note that we require signature on delivery unless instructed otherwise. If no one is available to receive your order, your parcel will be carded with instructions on how to collect your parcel or arrange for redelivery. Should you fail to collect or arrange for redelivery resulting to your parcel being returned to us, please note that you’ll be responsible for subsequent redelivery charges.

    Q: How can I track my order?

    A: We will send you a shipping confirmation email containing your tracking number and a link to track your order.

    Q: What happens when my order is missing and / or damaged during transit?

    A: Send us an email as soon as you realise that your order has been lost or damaged during transit and we will do our best to assist you.

    Q: I’m not happy with my order. Can I return it for a refund or have it exchanged?

    A: If you are not 100% satisfied with your purchase, please send us an email within 14 days of receiving your order and we will assist you with a return or a replacement. Returned items must be unused and in their original packaging. Please get in touch with us before returning any items as refunds and exchanges must be pre-approved by Cody Electronics. 

    Q: Will you refund my shipping costs? 

    A: Unfortunately we will not refund any shipping costs.

    Q: Who pays for return shipping costs?

    A: Shipping costs for returns must be paid for by the customer unless the reason for the return is human error by Cody Electronics. If you have placed an order using your PayPal account, you may be eligible for a refund on your return shipping. Please see PayPal's Return Shipping Policy for more information.


  • APPLIANCE WILL NOT CHARGE

    The appliance has not made a connection with the Charging Dock.
    Be sure that the appliance’s Charging Contacts have made a connection with the Charging Dock Pins. You may move the appliance manually to make the connection if necessary.
    The battery is completely discharged.
    Reactivate the battery. Place the appliance on the Charging Dock by hand. Remove after charging for 3 minutes. Repeat 3 times then charge normally.
    The Charging Dock is unplugged while the appliance is powered ON. The appliance deactivates after a few minutes.
    Plug in the Charging Dock and ensure the appliance is activated. Keep the appliance on the Charging Dock to make sure it has full battery to work at any time.

     

    APPLIANCE SUDDENLY STOPS WORKING

    The appliance is entangled with something on the floor (e.g. electrical cords, drooping curtains, area rug fringe etc.)
    The appliance will try various ways to get itself out of the obstacle. If unsuccessful, manually remove the obstacles and restart.
    The Main Roller Brush, Driving Wheel, Universal Wheel and/or Side Brushes are entangled with dirt, hair or fibres.
    Clean the brushes after every use. Use the Multi-function Cleaning Tool to cut off and remove any fibres or hair tangled on the brushes.

     

    APPLIANCE RETURNS TO DOCK BEFORE IT FINISHES CLEANING

    When the battery power is low, the appliance automatically switches to Return to Charger Mode and returns to the Charging Dock.
    This is normal.
    Working time varies according to floor surface type, room complexity and selected Cleaning Mode.
    This is normal.

     

    APPLIANCE WILL NOT CLEAN AT SCHEDULED TIME

    The appliance is not activated.
    Press the Auto Clean / Power Button for a few seconds until the Light Indicator emits a blinking blue light.
    The appliance’s battery is low.
    Keep the appliance activated and on the Charging Dock to make sure it has full battery to work at any time.
    The appliance’s suction intake is blocked and/or its components are tangled with debris.
    Power OFF the appliance. Clean the Dust Bin and invert the appliance. Clean the suction intake and brushes as described in Maintenance section of manual.
    The time on the Remote Control was not synched with the time on the appliance.
    Make sure the appliance is activated and the Remote Controller is facing the appliance when setting the time.

     

    REMOTE CONTROLLER IS NOT WORKING

    The battery of the Remote Controller needs to be replaced.
    Replace with new batteries making sure they are installed correctly.
    The appliance is deactivated (no light on Light Indicator) or the battery is low.
    Make sure the appliance is activated and fully charged.
    The infrared signal cannot be transmitted because the infrared emitter on the Remote Controller or infrared receiver on the appliance is dirty.
    Use a clean dry cloth to wipe the infrared emitter on the Remote Controller and infrared receiver on the appliance.
    There is another equipment interfering with the infrared signal.
    Avoid using the Remote controller near other equipment using infrared signals.

     

    APPLIANCE HITS CHARGING DOCK WHILE CLEANING

    The Cleaning Dock has obstacles or reflective surfaces around it.
    Keep immediate area (2 meters in front and 1 meter on both sides) of the charger clear of objects, obstacles and reflective surfaces.
    The Charging Dock is positioned against a dark wall, hallow area, glass wall and/or positioned next to dark or reflective furnitures.
    Position the Charging Dock on a level floor surface against a solid and sturdy wall away from any furnitures or obstacles.

     

    APPLIANCE DID NOT RETURN AUTOMATICALLY TO CHARGING DOCK

    The appliance covered a very large area and completely emptied its battery before arriving to the dock.
    Clean small areas at one time. Close doors to other rooms to ensure the appliance has enough power to return to the dock.
    The appliance cannot detect the location of the Charging Dock.
    Keep immediate area (2 meters in front and 1 meter on both sides) of the charger clear of objects, obstacles and reflective surfaces.

     

    APPLIANCE IS NOT ACTIVATING

    The battery pins got disconnected.
    Invert the appliance. Remove the Battery Cover and connect the corresponding positive and negative fasteners on the battery.

     

    APPLIANCE CONSTANTLY REPORTS "CHECK DUST BIN"

    The dust bin is full.
    Empty the dust bin completely and use the multi-cleaning brush to remove any remaining dirt and dust.
    The filters / dust bin got wet.
    Please note that we do not recommend washing the HEPA filter as the filter and robot vacuum can get damaged and this voids the warranty. If this happens, dry the HEPA filter / bin completely under the sun before installing it back to the device. Instead of washing, kindly use the multi-cleaning brush to remove any dirt and dust.